Streamline Recruitment are currently working with a well-established business specialising in warehousing, distribution, and international freight services including sea and air freight.
They are seeking a motivated Internal Sales Coordinator to join their team to support sales and operations with excellent customer service and account management.
Key Responsibilities:
1. Efficiently manage inbound customer enquiries via phone and email, providing accurate and timely information.
2. Prepare and issue spot quotes for a range of logistics services, including warehousing, sea freight, air freight, and import/export shipments.
3. Liaise closely with warehouse, transport, and freight teams to ensure shipments are executed on schedule, consistently meeting customer SLA requirements.
4. Provide customers with regular updates on shipment status, proactively communicating any delays or issues.
5. Resolve complex queries regarding pricing, transit times, customs documentation, and delivery schedules with professionalism and accuracy.
6. Maintain comprehensive and up-to-date customer records and sales activity within the CRM system.
7. Collaborate with external sales teams, freight forwarders, and operations departments to support client needs and contribute to business growth.
8. Identify and pursue new business opportunities within existing client accounts, promoting additional se...