Job Summary
We have an innovative opportunity to shape the practice in light of all of the changes to primary care. Therefore we are looking for a manager with proven experience of Primary Care. You will be part of the management team and be required to be visible in the practice to support the operations delivery with your drive to succeed whilst delivering excellent care and service to our patients.
Main duties of the job
You must have the natural ability to innovate and show initiative to be able to lead, motivate, and appraise the reception and admin team members along with managing clinical rotas for the appointments in Emis (our clinical system). You will support the day‑to‑day operations of the practice. You would work both independently and in a team to achieve goals.
About Us
The practice consists of 2 GP Partners, five Salaried GPs, three Practice Nurses, two ANPs, a Health Care Assistant, a GPA and admin members (split into admin and receptionist), a Pharmacist and our PCN colleagues (Care Coordinators, pharmacy technicians, dietitian, first contact physios, mental health practitioners, social prescribers). We enjoy the work but it is busy and can be demanding so there is plenty of support from the team. We aim to deliver the best possible service whilst maintaining the healthiest well‑being balance as possible.
Details
Date posted: 02 March 2026
Pay scheme: Salary £30,000 to £34,500 a year (Pay is negotiable and dependent on experience)
Contract: Permanent
Working pattern: Full‑time
Reference number: A2962-26-0000
Job locations: Picktree Lane, Chester le Street, County Durham, DH3 3SL
Job Description
We are looking for someone with excellent time‑keeping and organisational skills, with a proven ability to manage and complete complex administrative tasks up against competing workloads and sometimes working to short deadlines. You must have excellent written & oral communication skills and strong interpersonal and team‑working skills with a proven ability to make sound independent decisions based on knowledge and expertise. It is a busy and varied role, with a high level of responsibility so you will need to be dependable, motivated, adaptable & flexible. Experience of Primary Care is essential and use of EMIS is preferred.
Person Specification
Essential
* Recent experience in Primary Care.
* GCSE Mathematics C or above.
* GCSE English C or above.
* Practical experience of general business management.
* Practical experience of managing and motivating people.
* Excellent communication skills (oral and written).
* IT Skills.
* Time Management and the ability to work to deadlines.
* Negotiation and conflict management.
* Analytical skills.
* Problem solving skills.
* Interpersonal skills.
* Smart, polite and confident.
* Planning and organising.
* Performing under pressure.
* Adaptability.
* Using initiative.
* Team working.
* Self‑motivated.
* Flexibility.
* Confidentiality.
* A detailed understanding of HR Management principles and techniques.
* A detailed understanding of General Business Management.
* A working knowledge of employment legislation.
* A working knowledge of health and safety legislation.
Desirable
* Recent working experience of EMIS.
* Experience of managing change.
* A thorough understanding of the GMS/PMS contract competency framework.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Bridge End Surgery
Picktree Lane
Chester le Street
County Durham
DH3 3SL
Employer's website: https://www.bridgeendsurgery.com
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