Detailed job description and main responsibilities • Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. • Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets. • Continual service improvement. You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. • Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. • Service focus. You can take inputs and establish coherent frameworks that work. • Technical specialism. You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. • Technical understanding. You know about the subject matter and have an understanding of what it involves. • Testing. You can execute test scripts under supervision. You understand the role of testing and how it works. • User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. Please refer JD in more details. Person specification Experience Essential criteria Degree, or equivalent level of experience Service management qualification or equivalent experience (example: ITIL) Experience of being part of user / customer-centric teams and delivering on continuous service improvement initiatives Extensive experience of working in a Registration Authority, access management, identity management or equivalent application support role Knowledge of Information Governance, confidentiality, data protection and audit requirements in relation to system access Desirable criteria Experience of leading or supporting audit, assurance or compliance reviews relating to system access, Information Governance or security Information Governance / Data Security training or equivalent experience Experience of management products / services in healthcare (NHS) Registration Authority accreditation, or equivalent experience in NHS identity and access management Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Important The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment. Please check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful. In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post. During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided. Employment at the Trust is offered subject to successful completion of a six month probationary period. Employer certification / accreditation badges