We are looking for a Deputy Manager to join our team. This role requires a dedication to providing the highest level of customer service to all our customers and ensuring they leave happy and keep coming back.
In addition, you should have proven experience in a senior management role in a retail environment, preferably fashion, and be able to demonstrate a track record of exceeding sales targets.
Key Duties
* Provide back‑up management support and be responsible for the running of the store in the absence of the manager.
* Help to achieve financial objectives and KPIs by analysing variances and initiating corrective actions.
* Assist in recruiting, selecting and training all store employees.
* Optimise sales and individual customer purchases.
* Engage the customer by delivering first‑class customer service.
* Maintain outstanding store conditions and visual merchandising standards.
* Replenish stock with our products and specialist brands.
* Organise and assist with deliveries and stock handling on a regular basis.
* Ensure compliance with all company procedures.
* Take responsibility for personal development and actively seek opportunities for improvement.
* Responsible for Health and Safety.
* Responsible for opening and closing the store.
* Cashing up at the end of the day and ensuring correct procedures are followed.
* Training and coaching store colleagues in all areas.
Skills and Experience Required
* Warm, friendly and engaging personality.
* Energy and enthusiasm to succeed.
* Highly motivated and a desire to be the best.
* Results driven.
* Proven ability to work well within a team and use own initiative.
* Proven record of good attendance and flexibility.
* Confident and articulate when speaking to customers.
* Ability to work hard and juggle changing priorities.
* Ability to adapt to frequent change and a high‑pressure environment.
* Outstanding loyalty and commitment to the business.
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