Job Description
An exciting opportunity, with one of our long-term partners within financial services, is now live and they are looking for a forward-thinking, dynamic and passionate Operations Manager. Join their ever-growing journey, on a 12-month Fixed-Term Contract. You'll play a crucial role in ensuring our service operations run smoothly, maintaining high-quality standards and meeting targets.
Main tasks & responsibilities:
* Proactively monitor performance using KPIs to ensure top-notch experience and operational effectiveness.
* Provide hands-on oversight of daily team activities, ensuring service continuity.
* Handle escalations and craft plans to prevent recurring issues.
* Deliver regular service performance updates.
* Develop and implement improvements to enhance services.
* Collaborate with Risk & Compliance and Operational Excellence for process enhancement.
* Cultivate a coaching and performance-driven culture.
* Set goals and quality standards, motivating the team to excel.
* Manage attendance, ensuring operational efficiency.
* Initiating continuous improvement initiatives to enhance efficiency and service.
* Fostering an empowered and motivated team.
Essential knowledge, skills & experience:
* This role is massive leadership and engagement role, therefore, our client is looking for an individual who has a passion for people and development.
* Proven experience in operations, with a knack for identifying and driving continuous improvement.
* Working within a regulated industry/environment, preferably financial services or pensions.
* Strong leadership skills and the ability to build relationships at all levels.
* Analytical skills with the ability to work under pressure.
* Positive and professional attitude with an ability to meet deadlines.
* Knowledge of scheme rules, HMRC regulations, and pensions legislation.
Diversity, Equity & Inclusion
They are also committed to an inclusive culture that promotes fair treatment and access to development opportunities for every colleague.