Customer Service & Parts AdministratorBiggleswade
A vacancy has arisen within our Maritime Crane department in Biggleswade for a Parts Administrator & Customer Service.
The role contributes to the success of Liebherr-Great Britain Ltd by ensuring effective procurement and sales of machine parts while also ensuring maximum commercial recovery from service engineers' times. This role will participate in minimising the work-in-progress stock levels along with maintaining and developing administrative procedures whilst working within the Company's key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your responsibilities as a Customer Service & Parts Administrator
* Ensuring all urgent parts and aftersales issues are dealt with and progressed.
* Promoting and preparing parts quotations and sales orders.
* Progressing and chasing supplier orders and back orders.
* Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate.
* Entering new parts details onto the system to provide information and pricing to enable effective ordering.
* Effectively operating the Liebherr internal systems to identify spare part.
* Collating information sufficient to support an internal or external invoice.
* Constructing internal and external invoices using all relevant supplied information.
* Recovering necessary information from different sources when this is observed as being required.
* Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
* Undertaking to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
* Undertaking training as required by the company from time to time, both at the workplace and off site, including overseas.
* Performing and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
* Raising Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
* Preparing travel and training plans for MCC Sales and After Sales staff.
* Undertaking some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
* Arranging and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
* Identifying and implementing improvements to the after-sales administration process.
* Undertaking all work in accordance with the company's Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.
To be successful as a Customer Service & Parts Administrator:
* Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
* To be a good, effective communicator verbally and by email at all levels
* Have a strong customer service ethic with a positive and pro-active approach
* Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration
Our Offer
* The opportunity to work with the industry-leading manufacturer .
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
Job ID 79305 Division Liebherr International Company Liebherr-Great Britain Ltd. Area of employment Administration Country United Kingdom Entry level Professionals Type of contract full time
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom
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