All the details
Working Pattern
* Sunday 07:30-16:30
* Monday 11:30-20:30
* Thursday 05:00-13:00
* Friday 05:00-13:00
* Monday 05:00-13:00
* Tuesday 05:00-13:00
* Wednesday 05:00-13:00
* Saturday 11:30-19:30
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You'll be a brand ambassador who’s ready to recommend our bakery products. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
* At M&S, our customers don't wait; you’ll be ready to roll your sleeves up, work hard, and go above and beyond every day.
* Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance the customer experience and ensure they get the products they want when they need them.
* Efficiency and effectiveness are key. You’ll ensure that our customers don’t wait while maintaining high standards in food safety and hygiene.
* Being a team player is crucial. You'll support creating an inclusive store environment, respecting colleagues and customers.
* Flexibility is vital. You should be confident working across various store areas, adapting seamlessly to changing demands.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer
This role involves working with specialist cutting equipment, so we can’t consider applications from anyone under 18. This is to comply with health and safety legislation and keep our colleagues safe.
This role involves working early mornings, so we can’t consider applications from anyone under 18, for safety reasons.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers, champion our products, and help us improve continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean, tidy, and stocked
* Monitor and deliver on sales targets, promotions, and opportunities
* Engage proactively with customers, understand their needs, and recommend products
* Build product knowledge to sell and recommend effectively
* Utilize digital tools and communication channels to serve customers
Key Capabilities
* High customer service standards
* Attention to detail and quality work
* Open to feedback and continuous improvement
* Efficient workload management
* Strong communication skills
* Adaptability
* Ability to build positive relationships
* Good digital skills
Everyone’s Welcome
M&S is committed to diversity, inclusion, and equal opportunities. We welcome applications from all backgrounds and offer flexible working arrangements. If you need reasonable adjustments during the recruitment process, please inform us when applying.
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