Position
Rental Agent
Location
London Heathrow
Shift hours
As part of a team working an average of 40hrs per week including weekends.
Role Summary
This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team.
Essential Responsibilities
1. Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively
2. Complete standard processes efficiently.
3. Deal with customers face to face to deliver good service and develop repeat business.
4. Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
5. Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
6. Complete daily administrative work as required, both accurately and on a timely basis.
7. Maintain a safe clean working environment in line with health and safety requirements
8. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service
9. Provide accurate information to customers
10. Qualify potential customers and manage risk
11. Contribute to an ongoing positive team environment
12. Undertake additional work as required to meet and exceed the expectations of ...