Client
Local Authority in Barking
Job Title
Complaints and Information Co-ordinator(FOI)
Pay Rate
£20.96 an hour PAYE/£27.33 an hour UMBRELLA
Hours
35 Hours a week(Mon-Fri) 9AM-5PM
Duration
Initial 3 month contract
Location
HYBRID WORKING- Minnimum 3 days a week in Barking Town Hall
Description
Job Purpose:
>To assist the Customer Feedback Manager in the day-to-day delivery of the Council's Complaints and Information service.
>To assist in the provision of a comprehensive, effective and accessible Complaints and Information service for customers, MP's, Members and senior officers.
Specific Accountabilities of the Role:
>To have a working understanding of statutory and corporate complaints procedures and national legislation regarding the handling and resolution of complaints and information requests.
>To be responsible for the recording, coordination, and resolution of all stage 1 complaints (statutory and corporate) and petitions.
>To provide general advice and information to all staff on Data Protection and Freedom of Information requests.
>To be responsible for the day-to-day processing and resolution of Members of Parliament and Council Member enquiries and requests.
>To provide timely processing of all Freedom of Information, Environmental Information, information and data requests and Subject Access requests, received by the Council.
>To ensure that the Complaints and information service fully complies with the requirements of legislation while providing an excellent level of service to our customers.
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