About This Role As a member of YVC’s team of Health and Wellbeing Facilitators you will work closely with colleagues from South Tyneside’s Primary Care Health Hub, and Primary Care Mental Health Team to support people in South Tyneside, in particular those with learning disabilities and those who require support with their mental health, to meet their wellbeing and physical health needs. You will help people to access the health services and support they need by ensuring people have information that is accessible to them, by supporting services to make reasonable adjustments, and by supporting the delivery of treatment and assessment programmes under the direction of practitioners. You will also link with Social Care and Voluntary Sector services to ensure that people can access a range of support in order to improve their health and wellbeing. You will ensure that people’s voice is both heard and acted on to improve this support. Main Responsibilities You will promote mental and physical health and wellbeing by: Getting to know people who access our service and supporting them to identify the health issues that matter most to them. Linking the person with their GP / Primary Care Health Hub for their annual health check/ mental health program. Helping people identify and understand their own health, wellbeing and social needs and empowering people around accessing reasonable adjustments to address their barriers to services. Aiding the person to understand their Health Action Plan and what matters to me program. Promoting people’s self-confidence and develop communication skills around health needs. Supporting people to engage with the appropriate services to treat and improve their mental and physical health issues Maintain an active caseload. Manage risk proactively. Keep accurate records using our Charity Log database. Maintain confidentiality for our clients. Take part in relevant supervision, support and training to ensure YVC deliver a consistent and high-quality service. Assist in the monitoring and evaluation of the service, including the collection of case studies, data and by contributing to feedback and evaluation sessions with the aim of improving the service. Assist in the promotion of the service and when necessary, work outside normal office hours. Be prepared to travel within Tyne & Wear. Be an active participant in the wider YVC team and seek to work with all YVC colleagues to deliver our strategy, maintain quality and embed the values of the organisation. Person Specification We are a values-based organisation and you will have demonstrable belief in the rights of people who use our services. You Will Also Have Experience of working with people with learning disabilities and autistic people, or other marginalised and vulnerable groups. Curiosity and an ability to look beyond how the person presents in order to build a deeper understanding of what matters most to them. Creativity, with an ability to solve problems and take people with you in solutions. An ability to work in changing and complex environments, with the flexibility to adapt your approach as needed A high level of emotional intelligence, the ability to empathise, and a genuine desire to help others. The ability to communicate effectively with a range of stakeholders, including those with a learning disability, autistic people, family carers and professionals. Experience of considering and managing risk, and of conducting risk assessments, with good knowledge of safeguarding procedures. A good understanding of the health and wellbeing issues affecting disabled, vulnerable and socially isolated people – particularly those with learning disabilities and autistic people. Experience of making information easy to understand. Knowledge of the health and social care sector in South Tyneside, and of the communities and localities where our services are delivered. Good organisational skills, with an ability to prioritise work, and deliver agreed objectives quickly and efficiently The ability to work alone using your own initiative, as well as working as part of a team IT literacy, be confident using Microsoft Office, client databases and interactive platforms like Zoom and Microsoft Teams An understanding GDPR and the need for client confidentiality. You May Also Have Experience of working within a community physical or mental health setting An understanding of co-production and have demonstrable experience of co-producing and delivering projects, workshops and training sessions. A sound set of skills to use social media to engage with a range of audiences