The Senior IT Manager will provide leadership of Information Technology for a major infrastructure megaproject, HARP, acting as the responsible IT authority for the project.
* Able to lead a technical team and engage with multiple stakeholders at all levels.
* Strong communication skills and planning.
* Experience in both enterprise and system architecture.
* Experience of working with BAs and procurement teams, requirements analysis and process improvement.
* Proficient in Project Management, Agile, Risk Management.
* Awareness of ISO27001 and Data Protection Act.
* Goal-oriented, committed and ability to work independently.
Stakeholder & Interface Management
* Serve as the primary interface between the project, Group IT, delivery partners, and external suppliers.
* Manage expectations where Group IT services or timelines cannot fully meet project demands, developing alternative solutions where required.
* Build strong relationships with senior project leadership, commercial teams, and UK Digital & IT Leads.
* Support the selection, onboarding, and management of IT suppliers & business systems.
* Ensure teams cover all technical / integration and non-functional requirements in supplier selection.
* Govern solution architecture decisions in collaboration with the Enterprise / Solution Architect.
* Own supplier performance management, including SLAs, KPIs, service credits, and continuous improvement.
* Work closely with commercial and procurement teams on contracts, variations, and dispute resolution.
* Ensure value for money, cost control, and commercial assurance across all IT spend.
Service Management
* Establish and operate effective IT service management across the project, aligned to ITIL principles.
* Ensure reliable delivery of core IT services including end‑user computing, networks, collaboration tools, and business systems.
* Oversee incident, problem, change, and release management in a high‑availability, safety‑critical environment.
* Plan and manage transition from project delivery into steady‑state operations or handover, ensuring any systems integration and post‑live systems support responsibilities are well understood.
* Lead the delivery of multiple concurrent IT workstreams, from concept through implementation.
* Ensure IT projects are delivered to agreed scope, schedule, cost, and quality constraints.
* Integrate IT delivery plans with the wider programme schedule and stage gates.
* Manage risks, dependencies, and assurance activities related to technology delivery.
* Provide clear leadership and direction to the Enterprise/Solution Architect and Business Analyst.
* Set objectives, coach performance, and build a high‑performing, delivery‑focused IT function.
* Grow the project IT team as the programme matures, where required.
Personal attributes
* Excellent communication & presentation skills, able to deliver complex information in a concise manner to senior stakeholders.
* Comfortable with ambiguity, with an 80/20 mindset. It is a fast‑paced project environment, so must be comfortable with changing priorities and have the ability to define own role and deliverables.
Note: In addition to these duties, employees are required to carry out such other duties as may be reasonably required in order to support the objectives of the Company.
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