Head of Wills Trusts andProbate Ref 701
Salary: **Negotiable basedon experience rangingfrom**
Our Legal Services client iscurrently looking for a Head of Wills Trusts and Probate in theirMerseyside head office.
Supervisory responsibility: WillsTrusts and Probate fee earners and supportstaff
JobPurpose:
To be responsiblefor the professional lead legal training and supervision of theWills Trusts and Probate team and delivery of a professionalservice to external and internal clients. To achieve requiredoperational financial and client service performance standards. Tofully contribute to overall successful departmental and firmperformance effective business development and caseintake.
KeyResponsibilities:
PerformanceManagement
Responsible forprofessional standards of the Wills Trusts and Probate team throughregular file reviews
Supervise casework provide advice/guidance on technical and professionalmatters
Devise implement and deliverstructured training programs
Createand maintain best practice templates precedents and theirimplementation
Conduct appraisals setobjectives and targets for the team
Risk andCompliance
Manage High RiskRegister for Wills Trusts and Probatematters
Supervise staff on antimoneylaundering due diligence requirements
Investigate allegations of professional negligence and report toMD
Investigate potential dataprotection breaches
Ensure Lexcel andcase management system compliance
ClientManagement
Devisestrategies for efficient case management fee recovery and clientservice
Investigate client complaintsand draft responses per firmsprocedures
Develop and maintainstrong client/stakeholderrelationships
Requirements:
Selfsufficient in producing own work on PC with high proficiency infirms systems
Able to work withminimal administrative/secretarialassistance
Weekly/daily contact withline manager fordiscussion/supervision