Head of Repairs & Compliance
Salary: £80,000 - £85,000 (+10% Bonus)
Reports to: Director
Responsible for: Repairs, Maintenance, Voids, and Compliance
Location: Essex (4 Days Per Week)
Overview
We are seeking an experienced Head of Repairs & Compliance to lead the end‑to‑end delivery of responsive repairs, voids, maintenance programmes, and compliance functions. The successful candidate will drive service quality, ensure legislative compliance, lead operational teams, and support the Director with strategic and commercial decision‑making.
Key Responsibilities
Leadership & Strategic Management
Provide technical and commercial advice to the Director, ensuring effective reporting from job initiation through to completion, costings, and invoicing.
Hold overall managerial responsibility for ensuring works comply with all relevant legislation and statutory compliance standards (e.g., electrical, gas, asbestos).
Deputise for the Director within the relevant service areas.
Lead the programming and delivery of responsive repairs, voids, and central functions, establishing frameworks to ensure efficient delivery to time, quality, and cost.
Oversee the Out of Hours Emergency Service, including participation in unsocial hours if required.
Lead costing, productivity, and profitability analysis across all service areas.
Operational Delivery
Develop and maintain frameworks for subcontractor and supply chain procurement.
Ensure high levels of customer and resident satisfaction across all day‑to‑day service areas.
Review and develop operational business functions, working collaboratively with managers and supervisors.
Support tender development and ensure contract documents align with business needs and commercial strategy.
Monitor operational and financial performance, providing guidance and corrective actions where required.
Lead on the development and implementation of quality management procedures.
Manage inspectorate regimes that uphold quality, financial accountability, and customer satisfaction, including reporting on improvements.
People Management
Provide leadership and line management to all staff within remit.
Ensure full implementation of staff performance appraisal processes.
Lead on training and professional development across service areas.
Stakeholder Engagement
Work closely with clients and client representatives to ensure high‑quality service delivery.
Attend internal and external meetings, including outside normal working hours where required.
Take responsibility for ensuring programmes and schemes are delivered effectively and within budget.
Provide strategic guidance to senior management on performance measures, KPIs, and productivity initiatives.
General Duties
Day‑to‑day operational management across Repairs & Maintenance functions.
Oversight of all site Health & Safety practices.
Promote and maintain best practice across all service areas.
Attend SMT and business meetings as required.
Undertake any other duties reasonably required of the post holder