A Customer Service Advisor is required to join a dedicated team in Brighton. The successful candidate will provide exceptional customer service while addressing customer enquiries and issues.
Client Details
The employer is a leading provider in the UK, with a sizeable team dedicated to improving patient experience. With a national footprint, the company prides itself on delivering top-quality solutions to its vast clientele.
Description
The responsibilties for a Customer Service Advisor are:
* Responding to customer queries via phone, email, and live chat
* Providing accurate information about services to customers
* Resolving customer complaints in a timely and professional manner
* Collaborating with team members to enhance customer service quality
* Documenting customer interactions for future reference
* Maintaining up-to-date knowledge of services and procedures
* Escalating complex issues to the relevant departments
* Participating in regular training and development sessions
Profile
A successful Customer Service Advisor should have:
1. A strong academic background, preferably in a customer service
2. Excellent written and verbal communication skills
3. Proven ability to handle multiple tasks simultaneously
4. A customer-centric approach to service delivery
5. Proficiency in using custome...