Description
& SummaryAt PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Driven by curiosity, you are a reliable, contributing member the Human Capital team in Jamaica. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
The responsibilities for this role include but are not limited to:
1. Assist with Job postings and Workday transactions; including job requisitions, distribution and analysis of recurring and ad hoc reports, documentation support, and employee electronic file maintenance
2. Assisting with all aspects of on-boarding and off-boarding of employees
3. Assisting with the coordination and completion of probation evaluations and employment confirmations
4. Tactical support for scheduling interviews and annual performance management (e.g. assembling files, reports, meeting scheduling, etc.)
5. Coordinating programmatic rewards and awards processes (e.g. service awards, spot bonuses, etc. as applicable)
6. Arranging and assembling content and logistics for Human Capital and People activities and initiatives, including but not limited to GPS, Town Hall Meetings, People Committees / focus groups, office events, etc. as requested
7. Responding to inquiries from Partners and staff regarding HR policies/processes, directing them where they can find additional information
8. Supporting Immigration process for visas/work permits/ work authorizations
9. Supporting benefits administration process
10. Other general administrative support – employee file maintenance, job letters, staff communications, recruitment mailbox, background/reference checks
11. Supporting internal HR audits to ensure compliance
12. Perform other HR duties as required
Capabilities and Skills Required
13. Respects and maintains confidentiality of client, staff and firm information
14. Ability to build and sustain effective client/customer relationships
15. Demonstrates change agility and ability to multi-task and meet critical deadlines with minimal supervision
16. Active and involved team player
17. Strong organizational skills
18. Excellent time management skills, attention to detail and follow-through
19. Strong written, verbal communication and interpersonal skills
Educational Level
20. First degree in Human Resources Management Studies/Business Administration, or equivalent experience
Experience Level
21. 1 - 2 years of relevant experience
Education
Degrees/Field of Study required: Bachelor Degree - Human Resource ManagementDegrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more}
Desired Languages
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
January 31, 2026