Senior IT Support Specialist - MSP Experience Essential Needham Market £35,000 - £45,000 Are you an experienced IT Support professional with a proven track record in a Managed Service Provider (MSP) environment? If you thrive on solving complex issues, supporting multiple clients, and delivering exceptional service, this could be your perfect next step. We're looking for a Senior IT Support Specialist who understands the fast-paced, varied world of MSPs. You'll be the trusted expert our clients rely on, handling everything from advanced troubleshooting to proactive system support. What You'll Be Doing Providing expert 2nd/3rd line support across Windows and Mac environments Troubleshooting complex technical issues for multiple clients Configuring and managing networking, firewalls, and security protocols Building strong client relationships as a reliable technical advisor Working collaboratively within a high-performing MSP support team What We're Looking For 3-5 years' IT support experience - MUST include recent MSP experience Solid knowledge of Windows & Mac operating systems Hands-on expertise with networking and security tools A proactive, problem-solving mindset with excellent communication skills What's In It For You? Competitive salary: £35,000 - £45,000 25 days holiday bank holidays Ongoing professional development & certifications A dynamic, supportive team environment where MSP experience is truly valued If you have the MSP background we're looking for and want to take on a senior-level challenge, apply today and make your mark with us!