Contract Type: 12-month fixed-term contract Hours: Full time, 35 hours per week Location: London, 5 days a week onsite S alary: £30,321.51 Join a team where your curiosity, initiative and people skills truly matter. MSI is looking for a proactive and friendly IT Support Analyst to provide exceptional onsite and remote support to colleagues across the organisation. Based at our Head Office, youll be the first point of contact for technical issues, helping to keep our teams working smoothly and confidently. What Youll Be Doing As part of the MSI UK IT Support team, reporting to the Service Centre Manager, you will: Deliver high-quality customer and technical support for incidents and requests via our service portal, phone or face-to-face. Provide hands-on support across multiple technologies, escalating where appropriate. Proactively identify issues before they impact staff, resolving problems early. Maintain and improve IT documentation, ensuring our knowledge base stays accurate and useful. Review and contribute to operational procedures and policies, aligning with best practice and organisational standards. Support IT asset management activities. Youll also collaborate closely with the wider Global Information Services team and in-country IT teams, helping to strengthen our global support network. What Were Looking For We want someone who brings both technical capability and genuine care for people. Youll thrive in this role if you are: Empathetic and customer-focused, able to build strong relationships. Friendly, approachable and committed to delivering exceptional support. Innovative, with the confidence to use your initiative. Dependable, organised and able to manage your own workload. Calm under pressure with a positive, solutions-focused mindset. Skilled at diagnosing and resolving technical issues. A team player who loves to learn, grow and contribute to continuous improvement. Youll also understand the importance of process and be keen to help shape and refine our operational procedures. Opportunities for Development At MSI, we invest in your growth. Youll have the chance to: Learn and develop across a wide range of technologies through cross-training, hands-on experience and formal training courses. Build strong knowledge of best-practice IT processes and procedures. Influence the future of customer service within the GIS team, helping define our IT support standards. Whats in it for you? Alongside a competitive salary and a supportive workplace, youll enjoy a benefits package designed to help you thrive: Financial Reward: Competitive pay with progression opportunities, up to 5% employer pension contribution, and access to thousands of discounts through the Blue Light Card. Health & Wellness: 24/7 Employee Assistance Programme, Doctor Line for phone-based GP consultations, and support from trained Mental Health First Aiders. Work-Life Balance: Flexible working options, a Birthday Bonus day off, and generous family-friendly benefits. Career Development: Paid training, accredited apprenticeship opportunities, and clear pathways for progression. For more information, please apply!