As an Apprentice?Configuration?Analyst?you?ll?be?involved in:? Tech Asset Management? Handling?IT hardware/software requests,?reusing?stock to reduce waste, tracking?assets via CMDB, and following?procurement processes.? Software Standards & Governance? Supporting?the Software Approval Group (SAWG)?in reviewing software requests and ensuring?all software meets organisational standards.? Compliance & Audits? Assisting?with audits to verify legal compliance and alignment with licence agreements and policies.? Version Control & Upgrades? Maintaining?consistent software versions and supporting the?smooth rollout of updates.? Tool Support? Managing?tools like SNOW Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly.? Process Improvement? Reviewing?and enhancing?configuration data management, aligning with ITIL best practices.? ServiceNow Tasks? Handling?Service Now task (via a ?ticket? system), updating our?CMDB,?maintaining?the Service Catalogue, testing?new?features?and?assisting?Companies House colleagues with various software and hardware requests? SNOW Licence Manager Admin? Adding and?managing?licences,?monitoring?compliance, resolving?issues, and?maintaining?scanning schedules and backups.? Operational Support? Providing?asset data to Finance, managing?staff lifecycle events,?labelling?assets, running?audits, and?assisting?other teams.? Alongside your role,?you?ll?be working towards a?Level 4?Digital?Infrastructure Engineer qualification?(find out more here:??with?one day a week dedicated to study time.?It?s?a great way?to build your skills, gain a recognised qualification, and kickstart your career in tech.? You can read more about a career in Digital and Data within the Civil Service in the