Overview
To provide all aspects of clerical support to the multi-professional team to facilitate the safe, efficient and smooth service to the patient. To act as a team member performing support duties across the whole range of disciplines within the unit.
Responsibilities
* Provide administration processes and organise appointments and patient letters for diagnostic cardiac tests procedures, using appropriate appointment systems such as TRAK ICE and CRIS.
* Make appointments via the Cardiology booking Office (CARBO).
* Manage relevant incoming and outgoing post and emails. Manage incoming referrals via ICE, post or direct cardiologist referral.
* Work closely with clinical staff, assisting staff and patients as required.
* Ensure the reception is covered in peak times and all enquiries and left messages are followed up in a timely and professional manner.
* Demonstrate effective communication skills with patients and all staff within the unit, trust and to liaise with GP practices as required.
* Request patient information, access electronic notes or paper notes where appropriate and filing prior to and following investigations.
* Manage patient enquiries with sensitivity and knowledge, referring to clinical staff when required.
* The post requires the post holder to have knowledge and understanding of cardiology diagnostic patient pathways in order to appropriately book a wide range of diagnostic cardiac investigations and procedures following in house training.
* Ability to deliver all reception duties is also a requirement of the role, following the appropriate training.
About the Trust / Benefits
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and "Together we are North Tees & Hartlepool"
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