At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a hands on General Manager to work with us at prestigious workplace site in Bristol. Location: BS1 5LF Rate of pay: £36,500 - £40,000 per annum Working pattern: 40 hours per week, 7am - 3.30pm, Monday - Friday About The Role: As General Manager you will have a strong management background, a passion and flair for FOH customer service. You will be hands on, leading from the front, driving standards & customer experience. Ensuring your Head Chef and team are using the freshest, seasonal ingredients to create daily Gather & Gather menus. Ensuring that every cup of coffee is extracted to perfection, baked goods and retail displays are presented to highest standard and that our customers are the centre of everything we do. You will demonstrate strong coaching skills to support the development of your team. Build solid client & customer relationships to support the growth of your business. Oversee all financials to ensure all business targets and budgets are achieved. Key responsibilities: Relationship Management • Be the first point of reference for all client comments and concerns and take any necessary action. • Actively gain customer feedback and to use the information to improve the offering at any given business. Finance • Ensure the site achieves the financial targets agreed with the client in line with the budget. • If necessary, where budget is not being achieved, identify and implement a strategy, in a timely manner, to overcome the shortfall. • Make sure income is maximised at the site through effective purchasing, marketing and revenue/ waste control. Managing/Developing a Team • Provide effective performance management and appraisals to all Front of House staff in the business and the Head Chef. • Ensure induction, initial skills and on the job training is provided for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards. • Using outputs from the performance management and appraisal process identify training needs and work with relevant parties in CH&CO to ensure these needs are met. Health & Safety • To keep up to date with all COSHH and HACCP procedures and methods. Most importantly, take pride in what you do and have fun doing it! What's in it for you? Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Eye care A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance Family friendly support Regular social events and communication with our leaders A holiday purchase scheme Volunteering days Professional subscriptions Recognition schemes and people awards Long service awards Access to some great high street discount vouchers