Operations Team Lead Are you an experienced team leader with a passion for delivering exceptional service in fast-paced environments? Are you keen to work for a fantastic employer, with an exceptional wider package and in a collaborative environment? We’re recruiting for an Operations Team Lead to oversee a specialist team delivering flexible accommodation solutions to our clients. This is a hands-on leadership role combining operational delivery with team development and performance management. The Role You’ll lead a team of accommodation specialists, ensuring high service standards are maintained while driving performance, engagement and continuous improvement. Key Responsibilities Lead and develop a team responsible for booking and managing accommodation solutions Work closely with Account Managers to review client feedback and implement service improvements Conduct 1:1s, coaching sessions and performance reviews Manage team KPIs and support performance management processes Remain adaptable in a dynamic, reactive environment Collaborate cross-functionally to enhance operational efficiency About You Proven experience in team leadership within operations, housing, insurance, hospitality or service-based environments Strong people management and coaching skills Resilient and adaptable, with the ability to thrive under pressure Commercially aware with a strong customer focus Organised, proactive and solutions-driven What’s on Offer A supportive, people-focused culture Clear performance expectations and development pathways Regular salary reviews Opportunities for progression within a growing organisation 27 days annual leave Private Healthcare EAP access Salary sacrifice scheme Day off for your birthday If you’re driven, resilient and ready to lead from the front, we’d love to hear from you! Contact us via email at (url removed)