Key Responsibilities
* People Management & Reviews
* Conduct regular MiReviews for all officers
* Deliver support, guidance, and performance management to the team
Compliance & Licensing
* Ensure all officers maintain a valid SIA licence
* Proactively monitor licence expiry dates and facilitate renewals in advance
* Maintain full compliance with company and industry standards
Training
* Ensure all officers have completed mandatory training
* Monitor training records and arrange refresher courses where required
Documentation & Audit Readiness
* Maintain and update Assignment Instructions in accordance with current operational requirements and compliance standards
* Ensure all on-site documentation is accurate, current, and audit‑ready
* Complete and maintain the SLA/Compliance Pack
Operational Oversight
* Conduct monthly officer welfare and performance visits
* Support the Operations Manager with day‑to‑day site management
* Assist with investigations, audits, and client requirements
Cover & Flexibility
* Provide cover for absence and annual leave where required
* Ensure continuity of service delivery at all times
Qualifications & Experience Required
* Valid SIA Licence (Essential)
* Proven experience in a security supervisory or team leader role
* Comprehensive understanding of security operations within a corporate or critical infrastructure environment
* Experience managing compliance, audits, and site documentation (e.g. Assignment Instructions, SOPs, SLA packs)
* Demonstrable experience in people management, including performance reviews and handling employee relations matters
* Training & Compliance Knowledge
* Familiar with mandatory training requirements and compliance frameworks
* Experience tracking licences, training expiry dates, and audit standards
Skills & Competencies
* Strong leadership and communication skills
* Excellent attention to detail with an audit‑ready mindset
* Ability to prioritise workloads and manage competing demands
* Proficient in basic IT systems (e.g. email, spreadsheets, reporting tools)
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