An exciting opportunity has arisen for a committed individual with excellent interpersonal and communication skills to join our Independent Living Services Team, as an Accommodation Support Officer.
Independent Living Services (ILS) support vulnerable adults to live independently at home and connected to their communities, through tailored information, advice, and support – enabling people to take control of their own lives.
About the job
As an Accommodation Support Officer, you will be responsible for collaboratively working closely with housing teams, social care, and private landlords to understand each citizen’s needs providing advice about tenancy, by telephone, face to face interviews and by visiting customers in their own homes.
What We Are Looking For From You
You will need to have experience of working with, or understanding the needs of vulnerable adults, have an understanding and experience of income assessment, and benefit maximisation. As well as a good knowledge, understanding and experience in the housing sector.
You will need to be an excellent communicator with the ability to listen, act and inform. You will need to form partnerships with internal and external services and organisations. You will spend much of your time interacting with customers and responding to their requests and queries. You will usually work in an environment where you are face to face with your client using your strong communication, decision making and analytical skills to ensure the delivery of a timely and responsive customer experience.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
This post is temporary until 31/03/2027.
This post is subject to a Disclosure and Barring Service Enhanced check.
This vacancy is suitable for post share.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
Refer to the Job description and person specification and tell us how you meet the criteria set out in these when completing your application, and please note we do not accept a CV as an application for the post.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform. The hiring manager will advise on the format of the interview as part of the recruitment process. If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role please contact Emma Powell - Emma.Powell@cardiff.gov.uk.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-
Job Category Housing
Department Housing & Communities
Working Pattern/Contract Type Full Time Temporary
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