Job Description To provide an effective telephony service to customers seeking general information, assistance, or support with payments in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to those identified within the Finance and ICT Service Plan, the Council’s Digital Strategy and the Community Plan. If you require further information please contact Fiona Kealey at fiona.kealey@east-ayrshire.gov.uk Requirements We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of one appropriate and relevant reference. Responsibilities If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - noreply@myjobscotland.gov.uk. The Individual There is 1 full time temporary post available. To apply for this post you must be a resident of East Ayrshire and aged between 16-24 or up to age 29 if you are care experienced or have a disability. The base for this post is The Johnnie Walker Bond in Kilmarnock. The rate of pay is £10.00 for 16-20 year olds, £12.21 for 21-24 year olds and £12.60 for 25 year olds. East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.