Overview
Relief Concrete - Homelessness
Salary £12.23 an hour
Location Stoke-on-Trent
Hours per week 0 • Contract type Relief
This is a Relief, Sessional/Relief vacancy that will close in a month at 23:59 BST.
Role
As a Relief Worker you’ll provide support and advice to people experiencing homelessness. You’ll make sure customers feel comfortable, can manage their tenancy and signpost to other support such as housing, health and welfare. As a Relief Worker we will offer you shifts we have available and you will be able to pick the shifts that suit you.
Responsibilities
* Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
* Cover reception tasks including phone calls, handling post and responding to inquiries.
* Maintain the safety and security of the buildings and residents.
* Provide advice on housing, welfare benefit claims and other issues as necessary.
* Help arrange appointments for customers with GPs and DWP.
* Monitor and act to minimise anti-social behaviour, diffusing difficult or dangerous situations, and manage conflict with sensitivity.
* Report and monitor maintenance issues, supporting benefits access and address arrears early.
What We’re Looking For / Qualifications
* A flexible and reliable approach to shift work, including covering shifts in other 24/7 schemes when needed.
* An understanding of providing excellent customer support in a housing or supported living environment.
* Confidence to handle crisis situations, manage conflict and de-escalate difficult behaviour.
* A willingness to take responsibility for health and safety, including completing checks and following policies.
* Ability to adapt and creatively overcome barriers.
* Strong organisation and time management skills.
* Awareness of safeguarding, confidentiality and professional boundaries.
* DBS check.
Additional Information
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
About Us
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Why choose us
No matter what brand you’re working with across the Honeycomb Group, you can trust us to look after you. We offer:
* A range of discounts at many high-street retailers and well-known brands.
* Discounted gym membership at our head office and access to our cycle to work scheme.
* Flexible working to support work-life balance.
* Annual leave purchase scheme with two chances to join and boost annual leave; time off for public holidays or paid days to take flexibly.
* My Day for personal time.
* Commitment to learning and development with onboarding, events, coaching, training and professional qualifications.
* Cycle to work scheme to save on tax and national insurance contributions.
* Employee Assistance Programme with 24-hour counselling, health, legal advice and more.
* Occupational Health services, including free eye tests and flu vaccinations.
We never shut the door – We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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