Job Description
Management Level
Role Summary
If you have pensions experience and can demonstrate the following skills, experience, and behaviors, this is a great opportunity to join Equiniti and progress. We are committed to promoting from within, and ambitious candidates may have future opportunities in team leadership or strategic roles across our sectors.
We are seeking experienced pensions administrators for various operational teams, including Defined Benefits (DB), Defined Contributions (DC) schemes, and Pensions Payroll teams. Our Senior Pensions Administrator will be based in our Three Bridges Crawley office, supporting a portfolio of high-net-worth clients.
Department Information
As our business grows, so does the need for experienced Pensions Administrators at our Crawley office. We have recently established a new training academy offering long-term career progression and professional qualifications.
Core Duties and Responsibilities
* Provide administration services to customers, meeting targets
* Complete and check casework, providing feedback
* Resolve customer inquiries
* Perform and issue pension calculations
* Provide technical guidance to team members
* Identify and implement process improvements to enhance throughput and customer service
* Offer on-the-job coaching to colleagues
* Carry out projects and ad-hoc activities as assigned by the Team Leader
Skills, Capabilities, and Attributes
* Excellent attention to detail and adherence to processes
* Strong communication skills
* A commitment to delivering exceptional customer service
* Proven track record of quality and timely delivery
* Ability to develop positive working relationships
* Computer literacy and willingness to learn new systems
* Strong numeracy and literacy skills
* Previous pensions experience is essential
What We Offer
* Save For Your Future: Equiniti Pension Plan with company match up to 10%
* Long Term Incentive Plan (LTIP): Benefits if the company is sold profitably
* Health and Wellbeing: Employee Assistance Programme, life assurance at 4x salary, and more
* Employee Discounts: Cashback and discounts via EQ Wins Platform
* Flexible Benefits: Purchase benefits like gadgets, travel insurance, and more
* Time Off: 28 days holiday plus bank holidays, and 2 volunteer days annually
* Recognition: Equiniti ICON awards for outstanding contributions
We are committed to equality of opportunity and encourage applications from all individuals regardless of age, disability, gender, sexual orientation, race, religion, or marital status. Employment is subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI checks, credit, sanctions, and CIFAS checks.
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