Job Description
Job Title: Workplace Experience Ambassador
Job Summary
The Workplace Experience Ambassador is responsible for delivering exceptional client and guest experiences across the company's portfolio. This role involves providing a seamless, professional, and welcoming service to all building users, ensuring their needs are anticipated and exceeded.
Key Responsibilities
Security and Safety Enhancement
* Conduct regular building security and safety checks, reporting hazards or anomalies.
* Ensure compliance with Health and Safety and environmental procedures.
* Report faults and issues through our CAFM systems to resolution and be the point of contact for PPM activities, ensuring contractors are registered and contractor POWR conducted/issued.
* Perform first aider/fire marshal duties.
* Maintain up-to-date training on emergency response protocols and assist in drills as needed.
* Act as site security coordinator to issue badge access as per the Global Badge Access policy.
Enhanced Client and Guest Engagement
1. Provide exceptional customer service to site residents and guests, acting as a single point of contact for all enquiries.
2. Own and take responsibility for a floor, ensuring world-class customer service.
3. Assist ...