Fixed Term Contract - HR Systems Manager
Location: Milton Keynes (One day per month onsite)
Salary: £47,389 to £63,606
Contract: Fixed Term (until 31 July 2026)
Hours: 37 hours per week, Monday to Friday
You will manage an operationally focused team, allocating workloads, developing capability, and ensuring high-quality, reliable system support and service. You’ll also act as the key liaison between Digital Services and technology partners, ensuring effective collaboration on system issues, projects, and upgrades.
This is a critical role, responsible for both day-to-day operational delivery and annual system activities such as bi-annual upgrades and pay review.
Key Responsibilities
* Build confidence and capability within the team, supporting learning and upskilling in HR systems, digital processes, governance, and best practice.
* Oversee workload allocation, performance management, and resource planning to meet SLAs, KPIs, and service quality targets.
* Act as a point of escalation for complex queries and technical issues, using sound judgement to apply policy and system knowledge.
* Promote a customer and people-centric approach across all system services and team activity.
* Collaborate with Digital Services and external technology partners to manage and resolve system issues and ensure timely delivery of fixes, upgrades, and enhancements.
* Lead on cyclical and business-critical activities such as bi-annual system upgrades and annual pay reviews.
* Drive improvements in system use, data accuracy, and user experience through collaboration, system updates, and training.
* Ensure system changes are delivered with appropriate governance, documentation, and stakeholder engagement.
About You
* Strong working knowledge and hands-on experience with SAP SuccessFactors Employee Central.
* Strong understanding of core HR processes and how they are supported by technology.
* Proven ability to lead annual business-critical activities such as system upgrades and pay updates.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.