About The RoleAs an M&S Opticians Manager, you will be responsible for driving sales performance, building customer awareness, and growing the business while ensuring an exceptional customer experience. Your leadership will be key in managing a high-performing team, including clinical professionals, and fostering a culture of excellence. With a strong understanding of sales delivery and business growth, you will take ownership of the store’s success, utilising your commercial awareness and strategic thinking to maximise performance.Key ResponsibilitiesLead, onboard, and develop team members to reach their full potentialLead the promotion of M&S Opticians throughout the store to drive customer engagementMaintain high sales performance while ensuring excellent customer serviceManage resources effectively to maximise sales and conversionsBuild strong working relationships with the clinical professionals in store to optimise their contribution to sales and serviceWork towards achieving Key Performance Indicators (KPIs) and sales targetsImplement company policies, procedures, and systems efficientlyIdentify and implement strategies for business growth and customer retentionEnsure compliance with data protection, safeguarding, and company policiesAbout YouYou are an experienced retail or optical manager with a strong track record in driving sales, leading teams, and delivering outstanding customer service. A confident and inspirational leader, you excel at developing your team, fostering a high-performance culture, and maximising business growth. With strong commercial awareness, problem-solving skills, and a strategic mindset, you are always looking for ways to enhance the customer experience, efficiency and performance. Your ability to adapt, self-reflect, and implement improvements makes you a key driver of success.Key RequirementsProven experience in people management within an optical retail settingStrong leadership and team development skillsAbility to drive performance and achieve business goalsExcellent problem-solving and critical-thinking abilitiesStrong technical and commercial awareness
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