Be part of our guest experience as sales & events
administrator for Another Place, The Machrie, our hotel on Islay.
Are you a natural relationship builder with
a knack for converting potential into reality? Do you thrive on the excitement
of securing bookings and then seeing those plans grow into unforgettable
experiences? Do you want to be part of a growing lifestyle brand? If you're
ready to ignite your sales and events career and truly make
your mark in hospitality, then Another Place is calling.
We're not just a hotel group; we're a collection of
extraordinary hotels and destinations where guests come to truly live
in the moment, recharge, and create lasting memories. From the serene
shores of Ullswater in the Lake District to the wild beauty of Islay's Machrie,
we believe in experiences that are as inspiring as our surroundings. We're on a
mission to shake up traditional hotel activities, and that's where you,
our future sales & events administrator, come in for Another Place, The
Machrie.
Job description
This isn't just an admin role; it's a dynamic position where
your primary focus will be on converting enquiries into confirmed
bookings for our diverse calendar of corporate, golf tour operator
(GTO), and tour operators (TO) and well as events at the hotel. You'll then
manage the administrative process to ensure these sold experiences are
delivered flawlessly, creating exceptional experiences for our guests.
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What you'll do
This role places you at the very core of our sales and
events engine, where your efforts directly contribute to our success. Your days
will be dynamic and rewarding
* Drive sales &
conversions: Your
main goal will be to convert enquiries from corporate clients,
golf tour operators (GTOs), and tour operators (TOs) into confirmed
bookings. This is where your sales flair truly shines!
* Contract management: Efficiently
prepare, send, and meticulously record all corporate, GTO, and TO
contracts, ensuring every booking is professionally secured.
* Prompt &
professional communication: Be the first point of contact for all
event-related and corporate enquiries, managing a shared inbox and
responding swiftly and engagingly by phone and email.
* Event coordination &
delivery: Play
a key role in the coordination and seamless delivery of a wide range of
hotel and golf course events, including weddings, corporate functions,
tournaments, and private parties, ensuring what's sold is delivered.
* Exceptional customer
service: Provide
outstanding service to clients before, during, and after events to foster
strong relationships, nurture leads, and encourage crucial repeat
business.
* Client liaison: Work closely with
clients to gather all event requirements, update booking details, and
ensure clear, smooth communication throughout the planning process, from
initial sale to execution.
* Cross-departmental
collaboration: Coordinate
effectively with internal departments (kitchen, housekeeping, front desk,
food and beverage, golf operations) to guarantee flawless event execution.
* Documentation &
scheduling: Meticulously
prepare and maintain all event documentation, including function sheets
and event schedules, ensuring accuracy post-booking.
* System management: Keep our events calendar
and booking system accurate and up-to-date, reflecting all confirmed
sales.
* Financial processing: Handle invoices,
deposits, and event-related financial records, ensuring accurate billing
at all times for sold events.
* Supplier management: Liaise with
external suppliers and make appropriate bookings to support event
requirements.
* On-site support: Provide on-site
coordination during events when required, ensuring smooth execution
aligned with client and guest expectations.
* Post-event analysis: Compile post-event
feedback and performance reports to drive continuous improvement in our
service and offerings, informing future sales strategies.
* Administrative
assistance: Support
general administration across our Another Place sites as instructed by the
General Manager.
* Travel to The Machrie: Be available to
visit The Machrie in Islay up to six times per year, for a maximum of five
days per visit, to support sales and events there.
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What you bring
We're seeking someone who doesn't just do the job, but lives
and breathes a modern hospitality, excels at organisation and sales, and
champions the Another Place brand. If you have a proven track
record in sales conversion, coupled with unrivalled attention to
detail, exceptional organisational prowess, and a creative
mind with a finger firmly on the cultural pulse, you'll thrive here.
* Sales acumen: Demonstrated
success in converting enquiries into confirmed bookings, particularly
within events or corporate groups.
* Experience: Proven work experience
within an events and sales environment, with a strong background in
hospitality.
* Creativity: A truly creative
mind with a keen awareness of cultural trends, influencing event
offerings.
* Communication: Excellent
communication, negotiation, and problem-solving skills – crucial for
closing deals and managing expectations.
* Time management: Strong ability to
manage your time effectively and prioritise tasks, especially under
pressure to meet sales targets.
* Attention to detail: A high level of
meticulousness in all aspects of your work, from contracts to event
execution.
* Initiative: The ability to
work independently, take ownership of your tasks, and proactively identify
sales opportunities.
* IT & admin skills: Strong
administrative and IT proficiency, including an understanding of
accounting and billing processes.
* Modern hospitality
ethos: A
genuine belief in modern hospitality and the power of original events to
drive sales.
* Team spirit: You understand the
immense importance of building strong relationships with your teams,
partners, suppliers, and most importantly, our guests.
* Passion: A love for what
you do and an enthusiasm that inspires those around you.
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What we offer
Working with us isn't just a career step; it's an invitation
to be part of something truly special. We offer a relaxed,
professional, and incredibly supportive environment where your
personal and professional growth is genuinely important to us.
* Inspiring workplace: A relaxed,
professional place to work in truly beautiful lakeside, mountainous, or
coastal locations.
* Career growth: Excellent career
prospects within our expanding organisation, with opportunities to develop
your sales and event management skills.
* Wellness benefits: Team discounts on
treatments in Swim Club.
* Social events: Engaging team
social events throughout the year.
* Dedicated support: Access to our team
assistance scheme – a confidential helpline for support and advice on
topics ranging from mental health to financial management.
* Exclusive hotel stays: Special rates for
you, your friends, and family to stay at all Another Place hotels and
Watergate Bay Hotel.
* Dining discounts: Discounts for you,
your friends, and family to eat at our restaurants.
General
* Full-time permanent
position. 40 hours a week
* Working hours - Monday
to Friday, 9am to 5.30pm with a degree of flexibility
* Some weekend working
required
* £25,480pa
* Predominantly
office-based working hours
* Our central office is at
The Hangar, Aerohub Business Park, St Mawgan, Newquay, TR8 4RZ. It is
desirable for this role to be bases at our central office but not
essential. Or it could be based at either of our Another Place hotels, The
Lake on Ullswater and The Machrie on Islay. Our central reservations and
guest services team are based at The Hangar and they will be on hand to
train and support you.
* You will be employed by
Another Place but work along side all the organisational teams including
Watergate Bay Hotel, SeaSpace and others within our organisation.
* 28 days holiday and
company benefits including discounted stays and restaurant options
We're all about empowering our team to achieve their goals.
If you're ready to combine your sales prowess with a passion for creating
memorable experiences, then don't wait! Apply now and join us in
shaping the future of extraordinary hospitality.