R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK.
This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This is a hands‑on position and you’ll be expected to remain technically credible while operating at a strategic and operational level.
This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery. As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders. The ideal candidate will have progressed from a technical background into leadership and is now looking for a role where they can make a tangible impact in a forward‑thinking business.
Monday to Friday working hours. Salary offered will be commensurate to level of experience.
The Company
This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services.
With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams.
* 25 days holiday + bank holidays
* Private medical cover
* Cycle to work scheme
* Employee Assistance Programme
* Clear progression opportunities within a growing group
The Day to Day
* Leading and managing two technical delivery teams.
* Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard.
* Acting as the senior escalation point for technical and client-related issues.
* Driving improvements across service delivery, processes and performance.
* Managing departmental budgets, forecasting and resource planning.
* Supporting and developing team members through coaching, 1:1s and performance management.
* Working closely with sales teams to support pre‑sales, solution design and client strategy.
* Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly.
* Monitoring KPIs, SLAs and delivery performance.
* Managing non-conformances and identifying continuous improvement opportunities.
You Will Have / Be
* Proven experience in a leadership role within IT, infrastructure or managed services.
* Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365).
* Experience managing client-facing project delivery in a commercial environment.
* Ability to balance technical, commercial, operational and people management responsibilities.
* Confident communicator, able to engage with both technical and non-technical stakeholders.
* Success in managing and developing your team.
* Experience managing budgets, resources and performance metrics.
* A proactive, solutions-focused mindset with the ability to drive change and improvement.
* Resilient, with the ability to lead teams through periods of change.
* Experience within an MSP environment would be highly advantageous, but is not essential.
* Knowledge of ISO standards (e.g. 9001 / 27001), PSA tools (such as Halo), or emerging technologies such as AI would be beneficial.
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