Helpdesk Administrator/Scheduler/Coordinator
* Annual Salary: £26,000 - £29,000
* Location: Watford
* Job Type: Full-time, Mon-Fri
We are seeking a proactive and organised Helpdesk Administrator to join our dynamic team. This role offers a fantastic opportunity to build a career in business operations and administration, providing essential support across various departments including sales, customer service, logistics, marketing, and operations.
Day-to-day of the role:
* Answer and direct phone calls with professionalism and courtesy, ensuring excellent phone etiquette.
* Manage office correspondence, including emails and postal mail.
* Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
* Create and process engineer job sheets using our Field service management software.
* Liaise with engineers and subcontractors, issuing jobs and getting updates.
* Provide clients with regular updates and reports.
* Raise purchase orders and order parts and equipment.
* Process supplier/contractor invoices in accordance with office processes.
* Provide day-to-day customer support.
* Update and maintain our field service management system.
* Organise and maintain filing systems both electronically and physically to ensure easy access to information.
* Provide clerical support by preparing reports, memos, and other documents as required.
* Support team members with administrative tasks as needed to enhance overall productivity.
Required Skills & Qualifications:
* Confident and clear communicator, both in writing and over the phone.
* Organised and methodical, with good attention to detail.
* Comfortable handling multiple tasks and shifting priorities.
* Proactive, collaborative, and keen to learn.
* Proficient in Microsoft Office (especially Outlook, Word, and Excel).
* Experience of working within the M&E, Building Service maintenance industry, engineering, construction, or manufacturing is an advantage.
* Experience using a field service system such as Clik, JobLogic, SAP, or similar a benefit
Benefits:
* 25 days holiday plus bank holidays, increasing with years served.
* Workplace pension.
* A chance to contribute to strategic business projects.
* A friendly and collaborative work culture where your voice matters.
* Free parking.
To apply for the Helpdesk Administrator position, please submit your CV