Salary ranges from 27,716.00, with up to £3,000pa bonus. The role of a Legal Assistant is to collect and prepare evidence along with supporting documentation for claims brough by third parties. A Legal Assistant maintains communication between Wren and third parties and will be responsible for scheduling deadlines and calendars. A Legal Assistant will also ensure fair treatment of customers at all times. This role involves a full analysis of the complaint to be able to provide feedback to stakeholders across the business in order to make key operational and strategic business decisions. Bright, friendly and attentive, our brilliant team is focussed on doing the best for our customers. Main responsibilities: Owning claims and preparing evidence with supporting documentation Providing thorough, accurate timelines to enable you to review claims in detail with managers and come to appropriate resolutions to a claim Work within timelines provided by Third Parties Work within timelines provided by the ICO to produce Subject Access Requests Implement and track changes to effectively reduce common issues In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document. What Wren offer: Free access to our state of the art on site gym, open 24/7 Enjoy subsidised meals in our two fantastic restaurants Free on site parking Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees! Free refreshments brought directly to your desk throughout the day Free annual eye tests as well as a contribution to new glasses Free uniform included that you can also claim under the HMRC allowance Nationally recognised qualifications available after 6 months continuous service About You Previous complaints handling experience is required Strong analytical skills, must be able to dig to core of problem Organisation is key, must be able to work to strict deadlines without compromising integrity of information Excellent oral and written communication skills Ability to effectively organise and prioritise your own workload Proven ability to thrive in a fast-moving environment Excellent computer skills including Microsoft Office Flexible with working hours & overtime, including weekends & evenings Excellent attendance with proven reliability and can adhere to the agreed work schedule About The Company At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still! As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.