Front Of House Team Leader
HOURS: Full time (Flexible, incl. evenings and weekends).
LOCATION: Daytona Milton Keynes.
Salary: Competitive
Daytona Sandown Park is recruiting for a Front Of House Team Leader.
Key success criteria for this role include:
Daytona Milton Keynes is currently looking for a professional, confident, and reliable Front of House Team Leader to join our busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitious individuals with the ability to thrive under pressure.
Key Responsibilities:
* To ensure the smooth and efficient running of the Reception and Front of House areas.
* To assist the FOH Manager in the day-to-day running of all Customer facing areas and manage reception staff and to ensure correct staffing levels are maintained.
* Ensure the FOH team delivers first class service to our customers.
* Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.
* To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.
* To set targets and monitor active selling within the Front of House team in line with company targets.
* To oversee the presentation of facilities to an exceptionally high standard
Candidate profile:
* Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
* Have excellent written and verbal communication skills
* Demonstrate a positive, friendly, and professional manner and culture.
* Be able to develop and deliver customer service and sales training to Front of House staff
* Be required to devise and implement procedures.
* Have the ability to manage and monitor sales targets for the FOH team
* Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
* Must be able to work flexible hours for a 7-day operational business.
* Have sound knowledge of Word and Excel
* Be a strong and charismatic individual.
* Full training on product knowledge and services will be given.
* A full job description is available on request.
How to apply:
If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMK.
A full job description of the role is available on request.
We look forward to hearing from you