Job Description: Senior Resident Services Officer Who You Are You are a dynamic leader with a strong focus on performance management, capable of exceeding targets and achieving strategic goals. You have a proven track record in motivating and developing teams, active in engaging with residents, and skilled in financial and resource management. A strategic thinker with excellent communication skills, you thrive in collaborative environments and have a steadfast commitment to customer focus and community engagement. What the Job Involves Managing activities, resources, people, and information to exceed performance targets Motivating and developing teams of Housing Officers as neighborhood champions Encouraging staff to develop strategies for engaging residents and delivering their priorities Managing budgets and resources in line with policies and regulations Collaborating with other departments and partners for neighborhood and investment plans Ensuring clear communication with staff, residents, and stakeholders Embedding a culture of customer focus throughout the team Overseeing housing management processes and staff training needs Addressing anti-social behavior through strategic partnerships Working with partners to address resident vulnerabilities and additional support needs Engaging with a range of stakeholders, including tenants associations and public officials Implementing and monitoring equality and diversity policies Ensuring compliance with Health and Safety legislation and policies Providing strategic change and supporting corporate aims of the council Skills Leadership and team motivation Performance management Strategic planning and execution Budget management Communication and stakeholder management Customer focus and community engagement Problem-solving and decision-making Understanding of housing management principles Knowledge of equality, diversity, and inclusion strategies Health and Safety compliance