Retail Travel Consultant required to work in this upmarket travel agency in a very affluent area in Surrey (would consider part time). To assist customers in planning, booking, and coordinating travel arrangements, ensuring a high level of customer service while meeting sales and service targets, dealing with worldwide holidays to amazing destinations and using your expertise and experience in gaining their booking.
Key Responsibilities
* Provide expert travel advice and guidance to customers.
* Plan and book holidays, including flights, accommodation, car hire, travel insurance, and excursions.
* Handle both face-to-face and online/telephone enquiries.
* Offer tailored travel solutions to meet customers' needs and budgets.
* Upsell travel-related products such as insurance, tours, and upgrades.
* Stay informed about industry trends, destinations, visa requirements, and travel regulations.
* Maintain customer records and manage bookings using internal systems.
* Resolve customer queries and complaints in a timely and professional manner.
* Meet individual and team sales targets and KPIs.
* Participate in training, familiarisation trips, and promotional events.
Qualifications and Experience
* Travel and Tourism qualification (preferred but not essential).
* Previous experience in a retail or travel sales environment.
* Knowledge of global travel destinations and travel industry practices.
Skills and Competencies
* Excellent communication and interpersonal skills.
* Strong customer service orientation.
* Sales-focused mindset with persuasive selling skills.
* Attention to detail and organisational skills.
* Ability to multitask and work under pressure.
* IT literacy, including use of booking systems (i.e. Galileo, Amadeus) – Not Essential.
* Problem-solving abilities and flexibility.
Package
* Based in a retail travel agency branch in Surrey.
* Excellent basic salary up to £30,000.
* Saturdays as part of the rota (No Sundays or Bank Holidays).
* 9am - 5.30pm.
* Would consider part time.
* Occasional travel for training or familiarisation trips.
* Interested? Apply here or email (url removed).
Job Info
Job Title: Retail Travel Consultant
Company:
Location: Woking, Surrey
Posted: Feb 10th 2026
Closes: Mar 13th 2026
Sector: Other
Contract: Permanent
Hours: Full Time
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