Support Service Co-Ordinator - Specialist Housing Team
Thirteen Group invites applications for a Support Service Co-Ordinator to join our Specialist Housing team at the Supported Housing Scheme in Hendon, Sunderland. The role focuses on delivering high-quality, holistic, and person-centred housing support services to a diverse range of customers in line with legal, contractual, and regulatory requirements, facilitating positive move-ons and preparing customers for independent living through effective support planning.
Responsibilities
* Deliver practical tasks and flexible support solutions to meet diverse client requirements and promote independence.
* Provide flexible, person-centred support using PSI interventions and practical assistance; develop, implement, authorise, and review support plans in response to customer needs and the service.
* Meet performance objectives and service criteria while adhering to legislation, safety protocols, and contract requirements.
* Plan, coordinate, and deliver effective and engaging resident meetings and activities.
* Act as a key representative in safeguarding and multi‑agency meetings, delegating attendance where appropriate.
* Report and monitor safeguarding concerns, coordinate and deliver appropriate actions, and produce accurate and timely information.
Qualifications
* Possess an NVQ Level 3 qualification or equivalent demonstrating competency in support service coordination.
* Know the principles of effective support planning and delivery.
* Have a thorough understanding of safeguarding, equality and diversity, Health & Safety, lone working and risk‑management policies.
* Be proficient in utilising information technology and media platforms to deliver effective service outcomes.
* Have emotional resilience and confidence to handle complex situations whilst working independently.
* Demonstrate expertise in supporting customers with varied needs to achieve independence and lead fulfilling lives.
Benefits
* Salary – £31,675 per annum.
* Annual leave – starting at 28 days and rising to 31 days after three years, plus a day off for your birthday and bank holidays.
* Pension – up to 17% contributions (flexible contribution rates of up to 7% for the colleague and up to 10% for the employer).
* Simply Health – save money on common health expenses and access health and wellbeing support services.
* T'dar – discount and reward platform giving you savings on everyday brands.
* Opportunities to buy and sell annual leave.
About Thirteen Group
As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with more than 1,600 colleagues providing services for approximately 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. We value diversity, inclusivity, and tailored support beyond just housing solutions.
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