Central Employment are delighted to be working with a leading FMCG provider, as they look to recruit a Customer Account Executive, based in County Durham.
Up to £27,000 DOE
Peterlee, office based role
Reporting into the Customer Service Manager
Customer Account Executive profile:
As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.
Key responsibilities of the Customer Account Executive:
* Respond to incoming contacts from customers via telephone, website and email
* Maintain and further develop relationships with existing customers
* Accurately determine the order needs of customers
* Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
* Work with team members to ensure all customer needs are covered
* Work with external Sales staff to help process their quotations, orders and queries
* Undertake products training as and when required
* Process information via our computerised order processing and accounts system
* Create presentation documents in relation to orders/quotations using Microsoft Office programs
* Maintain accurate records of contact, project requirements and customer requirements
Essential/Knowledge/Experience:
* You will need to be a B2B Customer Services professional with a minimum of 2 years’ experience in a similar role.
* Ideally, you are capable of working with minimal supervision as you will largely be responsible for your own workload management.
* You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication.
* The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.