Contract Manager – Rail Hard FM Services
Location: Hertfordshire
Salary: Competitive + Benefits + Electric Car
Contract Type: Permanent / Full-Time
Reports To: Operations Director / Regional Manager
About the Role
We are seeking a proactive and results-driven Contract Manager that is ideally electrical bias to lead the delivery of a high-profile rail Hard FM services contract, ensuring full compliance with all KPIs and SLAs. This is a fantastic opportunity for an experienced professional—or a capable Contract Supervisor ready to take the next step—who thrives in a fast-paced, safety-critical environment.
Key Responsibilities
* Lead the end-to-end delivery of Hard FM services across rail infrastructure, ensuring all works meet contractual KPIs, SLAs, and company standards.
* Conduct inspections of ongoing and completed works, ensuring quality, compliance, and adherence to technical specifications.
* Provide hands-on technical support to both clients and internal teams, resolving queries and offering expert guidance.
* Manage procurement of materials, ensuring best value, timely delivery, and alignment with project requirements.
* Ensure all works are delivered on time, within budget, and to the required technical and safety standards.
* Act as the main point of contact for the client, attending site and contract meetings, and maintaining strong working relationships.
* Allocate and oversee work issued to specialist subcontractors, ensuring compliance with access protocols, response times, and client expectations.
* Estimate and submit quotations for additional works, ensuring accuracy and commercial viability.
* Undertake condition surveys and produce life expectancy reports, supporting asset management and long-term planning.
* Review tender documentation and develop detailed scopes of work, ensuring clarity and alignment with client requirements.
* Break down tender packages, coordinate supplier pricing, and manage the full tender return process including cover letters and supporting documentation.
* Perform drawing take-offs, compile materials lists, and obtain competitive supplier quotes.
* Raise and manage RFIs to clarify tender ambiguities and ensure accurate project delivery.
* Develop tender programmes and procurement schedules, aligning resources and timelines for successful mobilisation.
* Compile Contract Sum Analyses (CSA) and other commercial documentation to support project costing and reporting.
* Project manage works from mobilisation to completion, ensuring seamless coordination across all phases.
Candidate Profile
Essential:
* Proven experience in Hard FM contract management, ideally within the rail or transport sector.
* Strong electrical knowledge/ experience
* Strong understanding of statutory compliance, asset management, and maintenance regimes.
* Excellent leadership, communication, and stakeholder management skills.
* Ability to interpret and deliver against contractual KPIs and SLAs.
* Full UK driving licence and willingness to travel across sites.
Desirable:
* PTS (Personal Track Safety) certification.
* Technical qualifications in M&E or Building Services.
* Experience using CAFM systems.
* Candidates with Contract Supervisor experience and demonstrable leadership potential will be considered