What is the role?
This is an excellent opportunity to join a team of consultants handling new business enquiries, providing quotations for customers' insurance needs. Based in our Northampton offices, you will work in a phone-based team managing both inbound calls from active marketing campaigns and outbound calls to customers who have requested contact via e-commerce sites or email. Your role involves understanding clients' needs and presenting suitable insurance solutions based on the information provided, with the goal of arranging their insurance for the upcoming year across various products. While at least 1 year of experience in Insurance is preferred, full training on our product suite will be provided.
Who are we?
Assist Insurance Services is one of the UK’s leading providers of leisure insurance products, including caravans, boats, holiday homes, park homes, and lodges. In 2022, we received industry recognition, winning the Personal Lines Broker of the Year Award and the Customer Care Award. We have also been shortlisted for three more awards at the British Insurance Awards and received the 2024 Feefo Platinum Trusted Customer Service Award, reflecting our commitment to excellent service and customer satisfaction.
About you
You should be confident, positive, and outgoing. Experience in an Insurance environment and some sales experience are advantageous. Full training on our products and systems will be provided. We welcome applicants from diverse backgrounds.
You must demonstrate a willingness to learn, possess an enthusiastic attitude, and have patience and empathy, especially as many clients may be elderly or vulnerable. This is a targeted sales role requiring dedication and hard work.
Key Skills
* Confidence in learning and development through training
* Excellent communication skills
* Flexible and proactive approach
* Ability to work well within a team to achieve goals
* Good numeracy, literacy, and keyboard skills
* High standards of integrity, honesty, and quality
* Customer-focused with empathetic nature
* Positive, can-do attitude
* Target-oriented mindset
The Package
* Starting salary between £24,000 and £28,000, depending on experience
* Unlimited monthly bonus scheme with an approximate OTE increase of £6,000
* 25 days holiday plus bank holidays, increasing to 30 days based on service
* An extra day off for your birthday
* Opportunities for career and professional development
* Full-time permanent contracts, working 37.5 hours per week during the following hours:
o Monday - Friday 9am - 5.30pm
o Saturday 9am - 1pm (one Saturday in four required)
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