Position Overview
We’re looking for an organised and detail‑driven Client Support Administrator to join our Risk & Reward / Employee Benefits team on a part‑time basis (21 hours per week, Monday to Friday). You will support the day‑to‑day and annual administration of Group Income Protection (GIP) and Group Life Assurance (GLA) schemes for a key client, ensuring a high standard of accuracy, service and compliance.
Responsibilities
Day‑to‑day responsibilities:
* Processing joiners and leavers accurately and within agreed service levels
* Maintaining internal change trackers to ensure full auditability
* Completing monthly invoicing with a strong focus on accuracy and timeliness
* Responding to scheme and member queries via email and phone
* Supporting claims administration for GLA and GIP, liaising with insurers and internal stakeholders
Annual responsibilities:
* Collating renewal data from franchisees
* Reviewing year‑on‑year data to identify and resolve discrepancies
* Supporting advisers with data updates following scheme changes or upsells
* Completing account checking to ensure scheme accuracy
* Supporting annual invoicing and commission reconciliation
Qualifications
* Previous experience in an administration or client support role within employee benefits
* Strong attention to detail and confidence working with data
* Experience managing multiple tasks and working to deadlines
* Clear and professional written and verbal communication skills
* A collaborative approach with the confidence to work with internal and external stakeholders
* Awareness of regulatory expectations, including Treating Customers Fairly (TCF) and Consumer Duty
Benefits
* Competitive salary
* Private Medical Insurance post probation
* Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
* 25 days Annual Leave (plus buy and sell up to 5 days)
* Office Christmas close (3‑days)
* Life Assurance
* Health cash plan
* Hybrid working
* Discretionary performance related bonus
* Employee Assistance Programme
* Lunch and snacks provided in the Bristol office
* Flexible benefits to choose from
Equal Opportunity Statement
The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job‑related activities.
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