Job Description
About us
Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.
We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.
About the role
We are looking for an Innovation Capture and Delivery Manager to join our team and support the continued growth of the business. The role purpose is to develop new and enhance existing customer relationships and provide a dedicated focal point for contact and communication. This role will also require some elements of managing the delivery of the innovation project once the work has been secured.
This is a really important role for our organisation and will be instrumental in helping us to support the continued growth of the business through the delivery of successful outcomes to our customers.
Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance
Typical Activities Include:
* Handle renewals, negotiations, and amendments of service contracts with clients.
* An awareness of commercial aspects – e.g. working agreements, product and end user licensing, Intellectual Property protection, etc.
* Creation/Review of customer facing documentation including proposals, user documentation, etc.
* Monitor account performance and usage metrics, preparing regular reports for both the client(s) and internal stakeholders.
* Engagement with financial functions to ensure accurate capture of financial reporting.
* Ability to track innovation growth aligned to Annual Operating Plan and report performance to the BD Director on a monthly basis in line with business performance targets.
* Ability to work with cross business Innovation Engineering resources and Product Development teams to ensure allocation of resources to support innovation programmes.
* Support the Business Development/Growth and Strategy Team with Defence focussed exhibitions and engagements.
* Support the Rosa Product Manager and Marketing Team in the awareness, education and upselling of Rosa Mobile Products and Services.
* Maintain and build strong relationships with new and existing client(s), acting as the main point of contact with regular meetings.
* Ensure accurate representation of the client (s) views and opinions.
* Observe and analyse client requirements in order to understand and react to changes in their needs.
* Project management support to Innovation delivery projects.
* Understand and appreciate the customer’s environment
* Address client(s) concerns and issues, ensuring timely resolution and client satisfaction.
* Identify opportunities to upsell or cross-sell products and services to new and existing client(s), driving revenue growth.
* Support BD with proposals and customer engagements to define requirements and outcomes of proposals.
* Stay updated on the company’s technology solutions to provide informed recommendations to client(s).
About you
* Effective level of emotional intelligence to build positive working relationships/partnership
* Collaborate with colleagues as necessary to ensure deliverables are achieved.
* Enthusiastic and positive approach to all engagements
* Demonstrate honesty and integrity in all client (stakeholder) engagements
* Able to work independently and report back into the wider team effectively
* Strong verbal and written communication skills delivered confidently and with clarity.
* Active listening skills
* Understand and appreciate the customer’s environment.
* Manage and respond to customer feedback and changing requests
* Customer prioritisation at all times.
* Ability to respond and react to changing client requirements and/or changing priorities
* Ability to target innovation frameworks and assess opportunities for innovation growth across the business.
* Specialist knowledge of the customer environment and culture
* Knowledge of the Company technology products and solutions portfolio
* Strong financial and business acumen to be able to analyse data and present information concisely and accurately.
* Strong commercial understanding including impact of sales on Profit and Loss (P&L) accounts
* Demonstrate attention to detail.
* Apply logical reasoning and critical thinking to problem solving.
* Planning, organising and monitoring workload
* Delivery to set timescales/deadlines.
* Attention to detail
Why work at Amiosec?
We here at Amiosec appreciate the work our staff do, as a result we offer a comprehensive benefits package consisting of:
* Life Insurance
* Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
* Early Finish on Fridays
* Option to work 9-day-fortnight
* Salary Sacrifice Company Penson, matched up to a maximum of 10%
* 25 Days Holiday + Bank/Public Holidays
* Option to buy an additional 37.5 holiday hours
* Enhanced Maternity/Paternity Leave
* Coffee & Cake mornings every fortnight
* Team Away Days
* Free fruit in the office
* Free Flu Vaccination
Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.