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What if your expertise could help someone, somewhere, to live a better life?
Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to prove to the world that eczema isn’t just a skin condition.
Havas Lynx Group is a creative communications agency dedicated to changing the way the world does healthcare communications for the better. We are committed to bringing about change—change informed by experience, driven by innovation, and proven in delivery. We work alongside healthcare professionals, patients, carers, and pharmaceutical brands to overcome the complex challenges of modern healthcare. Our work blends strategic insight and deep scientific understanding with creativity and digital innovation, delivering healthcare campaigns and solutions that really make a difference to people’s lives.
Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone that works here.
Our Role
As a CX Strategist at Havas Lynx Group, you will establish yourself as someone who understands and can easily apply the fundamentals of brand and business experience strategy. You will have first-hand experience of experience development (such as journey mapping) as well as delivering outstanding tactical concepts that meet experiential needs.
You will be a true champion of insight-led experience and will develop your skills in being a trusted client and agency partner.
From day one, you will take ownership of delivering CX outputs that shape experience strategies for a portfolio of clients and brand audiences, gaining experience across various project types and disciplines. You will learn and develop advanced CX strategy skills to complement your strong strategic foundations.
What you can expect to be doing:
* Develop comprehensive knowledge of your brands and advocate for their success in their category from an experiential perspective, demonstrating a robust understanding of the CX journey and key touchpoints to optimize.
* Recognize how external events influence brand experiences and develop compelling advice on mitigating challenges as they arise.
* Understand the wider brand architecture and ecosystems in which brands operate and how to navigate them effectively.
* Remain the voice of HCPs and patients, ensuring the brand remains both congruous and compelling in all situations.
What we’d like to see from you:
* Strong knowledge and practical application of experience planning, delivery, and effectiveness.
* Full competence in the Havas Lynx CX strategic tool set.
* Understanding of brand foundations and upstream strategic thinking that creates brands and experiences.
* Deep insights relevant to strategic, scientific, and creative decision-making on brand experiences.
* Emerging skills in using data to inform marketing decisions.
What you can expect from us
A supportive and challenging environment where you can learn, grow, and make an impact. We invest heavily in #LYNXLife and our #LXAcademy programs—initiatives designed to reward hard work, reduce pressures, and ensure a positive work experience. Our strategy is to build internal capabilities and inspire talent to continue delivering on our mission.
You can also expect numerous benefits, including:
* Hybrid Working
* Starting holiday allowance of 28 days + Bank Holidays, increasing with service
* Option to buy, carry, or sell holidays
* Early Friday finish throughout the year
* Seasonal working hours
* Enhanced family leave, pay, and return-to-work schemes
* Extensive L&D support
* Sabbatical opportunities
* Interest-free loans for season tickets
* Cycle to work scheme
* Life insurance (4x salary)
* Company pension scheme
* Fully paid company events
* Wellbeing programs including sports clubs, gym discounts, free onsite flu shots, Wellness Wednesdays, and more
* 24/7 confidential Employee Assistance Programme
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