Salary Basic £25k + unlimited upsell commission opportunity. Realistic OTE £30k+.
Closing Date 30 August 2025
Contract Type Permanent
Job Reference Serv Ad - Nuneaton
Job Description
SERVICE ADVISOR
Research Garage Group are looking to recruit an experienced Service Advisor to join the Aftersales Team at our Nuneaton site (Fiat, Abarth, Alfa Romeo & Jeep)
The role
* Manage booking of MOTs, service and repair work
* Manage service-related telephone, email and walk-in enquiries
* Meet and greet customers
* Communicate with customers about service work required and turnaround times
* Reply to customer queries
* Explain work done and breakdown of invoice
* Advise customers of the benefits of service plans and warranty cover
* Identify and discuss additional necessary work with customers
* Contacting customers re MOT/service reminders and for Customer Service Surveys
Requirements
* 2 years experience in a customer-facing role (pref motor trade)
* Full driving licence
You
* Confident
* Good communicator
* Organised
* Industrious
* Diligent
* Flexible
* Resilient
* Articulate
* Numerate
* Committed to excellent customer service
* Open to training opportunities
Hours of work/holiday
* Mon-Fri 08:00 to 18:00 with 1 hour lunch break
* Saturday Morning on a rota basis
* 20 days annual leave plus Bank Holidays
Salary
* Basic £25k + unlimited upsell commission opportunity. Realistic OTE £30k+.
* Company pension
Other
The role will be based primarily in Nuneaton but you may occasionally be asked to work at our Hinckley site to provide cover. This is a wonderful opportunity to join a premier local company with a proud 50 year heritage retailing 5 brands (Fiat, Abarth, Alfa Romeo, Jeep and Peugeot) across 3 locations in Nuneaton and Hinckley. We are consistently among the highest-performing dealers in the Stellantis network. We also sell a variety of quality used cars and carry extensive stocks across all sites.
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