Customer Service Advisor / Administrator Location Nottingham Salary £24,000 - £25,000 per annum Job Type Full-Time, Permanent Hours 40 hours per week Monday to Friday, 8:30am - 5:00pm (30-minute lunch break) Occasional overtime may be required, including weekend work. About the Role We are seeking a motivated and enthusiastic Customer Service Advisor / Administrator to join a busy and growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where no two days are the same. As the first point of contact for customers, you will be responsible for managing enquiries, resolving issues, and delivering exceptional customer service across multiple communication channels. The successful candidate will be a positive team player with strong communication skills and a proactive approach to problem-solving. Key Responsibilities Respond to customer enquiries via telephone, email, social media, and live chat. Ensure all customer queries are answered promptly and professionally. Manage customer returns, refunds, exchanges, and replacements. Maintain excellent customer service standards and work towards achieving departmental targets. Proactively identify issues and implement effective solutions. Manage customer accounts and provide an efficient end-to-end service. Strive to achieve first-contact resolution wherever possible. Monitor customer r...