Overview
We are a busy, community-focused pharmacy dedicated to providing outstanding customer service, expert health advice, and a wide range of pharmacy services. Our team works in a fast-paced environment, serving a high volume of customers daily, while maintaining a friendly and professional atmosphere.
Role Overview
We are looking for an experienced OTC Assistant to join our team. The ideal candidate will be confident in providing healthcare advice, efficient at managing customer needs in a busy setting, and proactive in supporting both front-of-shop and pharmacy services.
Responsibilities
* Greet, assist, and advise customers on non-prescription medicines and healthcare products
* Recommend suitable OTC products, referring customers to the pharmacist when necessary
* Operate the till and process transactions accurately
* Restock shelves, maintain product displays, and ensure pricing is up to date
* Check and receive deliveries, rotating stock to reduce waste
* Promote pharmacy services such as flu jabs, blood pressure checks, and travel vaccinations
* Support the pharmacy team with administrative and customer service tasks
* Maintain high standards of cleanliness and presentation in the shop area
* Follow all pharmacy SOPs, health & safety, and confidentiality guidelines
Requirements
Essential:
* Proven experience working in a busy pharmacy or retail healthcare environment
* Medicines Counter Assistant (MCA) qualification (or willingness to complete it)
* Excellent customer service and communication skills
* Ability to work under pressure and manage multiple tasks at once
* Positive, professional, and team-oriented attitude
Desirable:
* Additional pharmacy qualifications (e.g., NVQ Level 2 in Pharmacy Services)
* Familiarity with pharmacy PMR systems and stock control processes
Benefits
* Competitive pay based on experience
* Training and development opportunities
* Supportive team environment in a well-established community pharmacy
To Apply
Send your CV and covering letter to M.sabetghalam@gmail.com with the subject line “Experienced OTC Assistant Application".
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