Job Description
Customer Service Representative - UK - Bilingual - Dutch AND English
Fixed-term Contract - 12 - months (with potential option to go perm)
Work from Home (1 day a month in modern office in Cambridgeshire)
Job description
Work for a unique company in a kind and friendly team. Customer Care Representatives provide 1st class customer service to Dutch customers by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for customers.
Key Responsibilities:
* Answer Dutch speaking customer queries and process incoming customer requests via phone and email management software.
* Process customer orders using in-house system software.
* Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
* Develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer service.
Key Attributes:
1. Must be fluent in both oral and written English and Dutch
2. Able to build good relationships at all levels with a positive and flexible approach.
3. Able to solve probl...