Your role in the Humly revolution
As an Operations Specialist, you are the expert in meeting our clients and educators needs. You will be working closely with them to cover sicknesses and day to day supply needs, finding the best fit between educator and setting. You will be building long term relationships that allow us to give our growing client base the highest quality of supply cover possible. Humly gives clients and educators access to our app, through which bookings can be requested and fulfilled directly. You will be training our educators and clients on how to use our app through day to day conversations and on site visits, to ensure we are doing everything we can to meet their supply needs as promptly as possible. You will also be responsible for bookings made through traditional mediums such as phone and email.
This is not a traditional supply education consultant role where you have a region or ‘desk’. You will be specialised in bringing our educators and clients together for short term and week to week bookings across all of the Midlands. Humly has separate teams for long term/permanent bookings, marketing, educator onboarding, compliance and safeguarding. This allows you to focus solely on what you will be the best at, the day to day operations.
The Operations Specialist role reports directly to the Regional Manager.
Key Responsibilities:
Build and maintain positive relationships with Clients and Educators through consistent phone, email and face to face communications.
Make sure all educators' impressions of Humly is excellent. You need to be service minded and have a genuine interest in helping educators find their next opportunity with Humly.
As an operations specialist you will handle high volumes of school jobs per school term. Targets will be set by your manager.
Work according to the Humly way of working and share ideas, problems and learnings within the team.
Works closely with the recruitment team to ensure new educators enter work quickly and are confident in the Humly ways of working.
What you’ll bring to the role:
High level of competency with Excel and generally computer competent. Preferably able to build and manage Excel macros.
Excellent interpersonal and communication skills. Have the ability to manage difficult conversations.
Proactive problem solver. Be willing and able to try different approaches and be open to change and new possibilities.
Strong organisational skills. At times you will be required to work through many bookings simultaneously so the ability to organise and prioritise will be key to your success.
Be a people person. You will spend a lot of your day on the phone. You will provide excellent service to everyone you engage with.
Have an analytical mind. Be able to see the bigger picture and extrapolate data to identify growth opportunities and strengths.
Work collaboratively with everyone on the operations team. Our Humly Midlands office is a collaborative and supportive workplace. We are looking for someone who wants to be part of a growing team, and will continue the energy and positivity of our workplace.
Preferred Qualities:
Full UK driving licence is preferred, the ability to commute daily to our Birmingham office is required.
2-5 years experience in the recruitment or education sectors.
Degree level qualification. There is no minimum qualification level for the correct candidate.
What we can offer:
Working hours: 40 hours per week. Flexibility required between 07:00-17:00. 1 work from home day per week.
Private medical insurance
Enhance maternity and paternity
Free onsite parking
Long term progression and geographical mobility between our UK offices
Competitive salary and bonus opportunities
About Humly
Humly revolutionises education with a digital marketplace that empowers supply educators with full-career control and gives schools, nurseries, and children instant access to a great education. We are more than a supply agency. While we will always be available by phone for our educators and clients, our app allows clients to raise supply requests themselves, and our educators to see all available work and book themselves in directly with the nursery.
We’ve been doing it since 2015, and it’s why we’re the market leader in Sweden and have the most downloaded supply app in the UK.
We're looking for an Operations Specialist to join our team in Birmingham, Midlands. This role is responsible for matching educators with job opportunities at schools and nurseries across the Midlands, ensuring all parties have a seamless and positive booking experience.
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