Chelmsford City Council is committed to providing excellent waste and recycling services to our community. We are currently seeking a dedicated and enthusiastic Customer Service Assistant to join our Customer and Business Support team. If you have a passion for helping others and possess the skills necessary to deliver outstanding customer service, we want to hear from you!
Customer Service Assistants play a vital role in ensuring that our residents receive the highest level of service. The successful applicant will be responsible for providing a high level of customer service via phone, online, and face to face interactions ensuring that all enquiries and concerns are addressed promptly and professionally. Additional responsibilities include being supportive with administrative tasks, including data entry and record keeping, processing payments and handling financial transactions, to ensure smooth operations.
Applicants will need to be experienced in actively listening to customers to fully understand their needs and issues, demonstrating empathy and patience as well as possessing the skills to remain calm under pressure, especially when dealing with challenging situations and utilising effective conflict resolution skills.
If you are ready to take on this rewarding challenge and contribute to our mission of providing exceptional waste and recycling services, please submit your application.
Please note should we get sufficient applications, this role may close early.
Interviews will take place on 16th July 2025.
Find out more about Chelmsford and Working for the City Council by viewing our Uncover Your Potential brochure above.
As an accredited Essex Family Friendly Employer, this full-time role can be job-shared or part-time if we can fill the remaining hours. Please mention this in your supporting statement. if you are interested. For more details please visit: .
Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.