Role Overview
This is an excellent opportunity to join a scaling SME based in Belfast. The Operations & Delivery Manager will work in a senior, hands-on operational role with responsibility for post-sales delivery, operational performance and continuous improvement. The successful candidate will take ownership of the day-to-day operations, ensuring projects are delivered on time, processes are efficient and the business operates with control and consistency. This is not an administrative position and not a passive operations role. The Operations & Delivery Manager will be accountable for outcomes, performance and delivery.
The company are an energy consultancy and delivery business supporting critical infrastructure clients across the UK and Ireland.
Key Responsibilities
* Own post-sale operational delivery from handover through to project completion
* Co-ordinate projects, resources and schedules to ensure on-time delivery
* Manage and support the performance of a small internal team
* Maintain accurate CRM records, including quote loading and job/order updates
* Ensure effective sales-to-operations handover and delivery discipline
* Coordinate suppliers and subcontractors, maintaining strong working relationships
* Lead operational process improvement initiatives, including Lean improvements
* Oversee customer portals and operational administration
* Produce and maintain weekly operational performance reports and scorecards
* Support cash flow, WIP and pipeline control through strong operational discipline
Skills & Experience required
* Proven experience in an Operations, Delivery or Senior Project Manager role
* Strong background in SME environments
* Experience within electrical contracting, FM or construction sectors preferred
* Excellent organisational and coordination skills
* Strong commercial awareness and understanding of cashflow
* Confident managing people, priorities and competing deadlines
* Highly competent using Microsoft 365 and CRM systems
* Comfortable working with data, KPIs and weekly performance reporting
* Proactive and solutions-focused approach
This is based in the office full time in Belfast